The ten demandments :
Mooney, Kelly.
The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim. - New York : McGraw-Hill, c2002. - xviii, 266 p. : ill. 21 cm.
Includes index.
0071387390 (hardcover : alk. paper)
2002003898
Customer relations.
Customer services.
Customer loyalty
Consumer satisfaction.
HF5415.5 / .M66 2002
658.8/12
The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim. - New York : McGraw-Hill, c2002. - xviii, 266 p. : ill. 21 cm.
Includes index.
0071387390 (hardcover : alk. paper)
2002003898
Customer relations.
Customer services.
Customer loyalty
Consumer satisfaction.
HF5415.5 / .M66 2002
658.8/12