Conversations for change : 12 ways to say it right when it matters most / Shawn Kent Hayashi.
Material type:
TextPublication details: New York : McGraw-Hill, c2011.Description: xi, 235 p. : ill. ; 23 cmISBN: - 9780071745284 (pbk. : acid-free paper)
- HD30.3 .H387 2011
Books
| Current library | Collection | Call number | Vol info | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Judith Thomas Library General Stacks | BKS | HD 30.3 .H387 2011 (Browse shelf(Opens below)) | AUA017504 | Available | AUA017504 |
Includes index.
pt. 1. Foundations for every conversation. Emotional intelligence --
Values : workplace motivators --
Communication styles --
pt. 2. The 12 conversations. Overview of the 12 conversations --
Conversation for connection --
Conversation for creating new possibilities --
Conversation for structure --
Conversation for commitment --
Conversation for action --
Conversation for accountability --
Conversation for conflict resolution --
Conversation for breakdown --
Conversation for withdrawal and disengagement --
Conversation for change --
Conversation for appreciation --
Conversation for moving on --
Putting it all together : the conversation map.
Describes how to speak to others in a way that maintains and solidifies relationships and addresses change positively for all involved.