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The employee experience : how to attract talent, retain top performers, and drive results / Tracy Maylett, EdD, and Matthew Wride, JD.

By: Contributor(s): Material type: TextTextPublication details: Hoboken, New Jersey : Wiley, c2017Description: xvii, 219 pages : illustrations ; 24 cmISBN:
  • 9781119294184 (cloth)
Subject(s): DDC classification:
  • 658.3/14 23
LOC classification:
  • HF5549.5.M63 M39 2017
Contents:
Introduction -- Great expectations -- You're digging in the wrong place -- The expectation gap -- Ask your doctor about expectation alignment dysfunction -- An intentional framework -- Three contracts -- The brand contract -- The transactional contract -- The psychological contract -- Trust -- Moments of truth -- Magic -- Building the extraordinary.
Item type: Books
Holdings
Current library Collection Call number Vol info Status Date due Barcode
Judith Thomas Library General Stacks BKS HF 5549.5 .M63 M39 2017 (Browse shelf(Opens below)) AUA25957 Available AUA25957

Includes index.

Introduction -- Great expectations -- You're digging in the wrong place -- The expectation gap -- Ask your doctor about expectation alignment dysfunction -- An intentional framework -- Three contracts -- The brand contract -- The transactional contract -- The psychological contract -- Trust -- Moments of truth -- Magic -- Building the extraordinary.