The employee experience : how to attract talent, retain top performers, and drive results / Tracy Maylett, EdD, and Matthew Wride, JD.
Material type: TextPublication details: Hoboken, New Jersey : Wiley, c2017Description: xvii, 219 pages : illustrations ; 24 cmISBN:- 9781119294184 (cloth)
- 658.3/14 23
- HF5549.5.M63 M39 2017
Contents:
Introduction -- Great expectations -- You're digging in the wrong place -- The expectation gap -- Ask your doctor about expectation alignment dysfunction -- An intentional framework -- Three contracts -- The brand contract -- The transactional contract -- The psychological contract -- Trust -- Moments of truth -- Magic -- Building the extraordinary.
Current library | Collection | Call number | Vol info | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Judith Thomas Library General Stacks | BKS | HF 5549.5 .M63 M39 2017 (Browse shelf(Opens below)) | AUA25957 | Available | AUA25957 |
Includes index.
Introduction -- Great expectations -- You're digging in the wrong place -- The expectation gap -- Ask your doctor about expectation alignment dysfunction -- An intentional framework -- Three contracts -- The brand contract -- The transactional contract -- The psychological contract -- Trust -- Moments of truth -- Magic -- Building the extraordinary.