TY  - BOOK
AU  - Janakiraman, B.
AU  - Gopal, R. K.
TI  - Total quality management : : texts and cases. 
SN  - 9788120329959
AV  - HD62.15 .J36 2006
PY  - 2006///
CY  - New Delhi
PB  - PHI Learning
KW  - Management, Industries
KW  - Total quality management
N1  - Includes bibliography and index
ER  -