TY - BOOK AU - Carole Kimutai TI - Management: Success. Influence. Inspiration : East Africa's premier business, management and leadership magazine. T2 - Richard Etemesi: on an ailing shilling, bank prifits and inrterest rates. SN - 20747802 AV - HD28 .M36 PY - 2012/// CY - Nairobi PB - Kenya Institute of Management KW - Business KW - Management KW - Leadership KW - Africa, East N1 - Contents: Richard Etemesi: on an ailling shilling, bank profits and interest rates; Election time: How to manage political risks; Business Etiquette: Surviving and 'oops' moment; Corporate case study: Patricia Ithau, launches L'oreal East Africa; New Knowledge: the art of influence; Money matters: To borrow or not to borrow; Travel: Places to take the office family; Customer service ER -