TY  - BOOK
AU  - Hayashi, Shawn Kent.
TI  - Conversations for change : : 12 ways to say it right when it matters most / 
SN  - 9780071745284 (pbk. : acid-free paper)
AV  - HD30.3 .H387 2011
PY  - 2011///
CY  - New York
PB  - McGraw-Hill, 
KW  - Communication in management
KW  - Communication in personnel management
KW  - Interpersonal communication
KW  - Performance
N1  - Includes index; 	pt. 1. Foundations for every conversation. Emotional intelligence --
Values : workplace motivators --
Communication styles --
pt. 2. The 12 conversations. Overview of the 12 conversations --
Conversation for connection --
Conversation for creating new possibilities --
Conversation for structure --
Conversation for commitment --
Conversation for action --
Conversation for accountability --
Conversation for conflict resolution --
Conversation for breakdown --
Conversation for withdrawal and disengagement --
Conversation for change --
Conversation for appreciation --
Conversation for moving on --
Putting it all together : the conversation map
N2  - 	
Describes how to speak to others in a way that maintains and solidifies relationships and addresses change positively for all involved
ER  -