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1. Books
Fish! tales : real-life stories to help you transform your workplace and your life / Stephen C. Lundin, John Christensen, and Harry Paul, with Philip Strand. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Hyperion, c2002
Availability: Items available for loan: Judith Thomas Library (1)Call number: HF 5549.5 .M63 L862 2002.
2. Books
Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Harper & Row, c1989
Availability: Items available for loan: Judith Thomas Library (1)Call number: HF 5415.5 .D38 1989.
3. Books
The only thing that matters : bringing the power of the customer into the center of your business / Karl Albrecht. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : HarperBusiness, c1992
Availability: Items available for loan: Judith Thomas Library (1)Call number: HF 5415.5 .A425 1992.
4. Delbert W. Baker Special Leadership Collection
Raving fans : a revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Morrow, c1993
Availability: Items available for loan: Judith Thomas Library (2)Call number: HF 5415.5 .B528 1993, ...
5. Delbert W. Baker Special Leadership Collection
10 clowns don't make a circus : and 249 other critical management success strategies / Steven Schragis and Rick Frishman. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Avon, Mass. : Adams Media, c2006
Other title:
  • Ten clowns don't make a circus-- and 249 other critical management success strategies
  • Critical management success strategies
Availability: Items available for loan: Judith Thomas Library (1)Call number: HD 31 .S3389 2006.
6. Delbert W. Baker Special Leadership Collection
50 powerful ideas you can use to keep your customers / by Paul R. Timm. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Franklin Lakes, NJ : Career Press, 2002
Other title:
  • Fifty powerful ideas you can use to keep your customers
Availability: Items available for loan: Judith Thomas Library (1)Call number: HF 5415.5 .T498 2002.
7. Delbert W. Baker Special Leadership Collection
Fish! : a remarkable way to boost morale and improve results / by Stephen C. Lundin, Harry Paul, and John Christensen. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Hyperion, c2000
Availability: Items available for loan: Judith Thomas Library (2)Call number: HF 5549.5 .M63 L86 2000, ...
8. Delbert W. Baker Special Leadership Collection
The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2002
Availability: Items available for loan: Judith Thomas Library (1)Call number: HF 5415.5 .M66 2002.
9. Books
Customer service : skills for success / Robert W. Lucas, Principal, Robert W. Lucas Enterprises. by
Edition: Sixth Edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York, NY. : McGraw Hill Education, c2015
Availability: Items available for loan: Judith Thomas Library (1)Call number: HF 5415.5 .L83 2015.
10. Delbert W. Baker Special Leadership Collection
Customer service for dummies / by Keith Bailey and Karen LeLand. by Series: --For dummies
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Foster City, CA : IDG Books Worldwide, c1995
Availability: Items available for loan: Judith Thomas Library (1)Call number: HF 5415.5 .B34 1995.
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