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Total customer service :

Davidow, William H.

Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal. - 1st ed. - New York : Harper & Row, c1989. - xxii, 227 p. ; 21 cm.

Includes bibliographical references.

ISBN: 0060161809 :$19.95

LCCN: 89045033

Subjects--Topical Terms:
Customer services.

LC Class. No.: HF 5415.5 / .D38 1989

Dewey Class. No.: 658.8/12

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