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Reference and information services : an introduction / Kay Ann Cassell, Uma Hiremath.

By: Contributor(s): Material type: TextTextPublication details: Chicago : ALA Neal-Schuman, c2023.Edition: Fifth editionDescription: pages cmISBN:
  • 9780838937334
Subject(s): Additional physical formats: Online version:: Reference and information services.DDC classification:
  • 025.5/2 23
LOC classification:
  • Z711 .C355 2023
Contents:
Part I. Fundamental concepts -- Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Part II. Introduction to major reference sources -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything--encyclopedias -- Answering questions that require handy facts--ready reference sources -- Answering questions about words--dictionaries, concordances, and manuals -- Answering questions about current events, issues and research topics--databases (and indexes) -- Answering questions about law and business--special guidelines and sources -- Answering questions about health--special guidelines and sources / Emily Vardell -- Answering questions about geography, countries, and travel--atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people--biographical information sources -- Answering questions about government and related issues--government information sources -- Part III. When and how to use the internet as a reference tool -- Readers' advisory services / Maria Fesz and Cindy Orr -- Reference services for children and young adults / Melissa Gross -- Information literacy in the reference department -- Part IV. Developing and managing reference collections and services -- Selecting and evaluating reference material -- Managing reference departments -- Assessing and improving reference services -- Ethics in reference / Diana Floegel -- Reference 2.0 -- The future of information services -- Appendix A. RUSA outstanding reference sources 2012-2022 -- Appendix B. RUSA definition of reference.
Summary: "The fifth edition of Reference and Information Services: An Introduction is consciously aimed at arming the reference librarian with the skills, expertise, and mindset needed to keep up with changing resources and best practices"--
Item type: Books
Holdings
Current library Collection Call number Vol info Status Date due Barcode
Judith Thomas Library Reference Books Reference Shelves Z 711 .C355 2023 (Browse shelf(Opens below)) AUA27783 Available AUA27783

Includes bibliographical references and indexes.

Part I. Fundamental concepts -- Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Part II. Introduction to major reference sources -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything--encyclopedias -- Answering questions that require handy facts--ready reference sources -- Answering questions about words--dictionaries, concordances, and manuals -- Answering questions about current events, issues and research topics--databases (and indexes) -- Answering questions about law and business--special guidelines and sources -- Answering questions about health--special guidelines and sources / Emily Vardell -- Answering questions about geography, countries, and travel--atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people--biographical information sources -- Answering questions about government and related issues--government information sources -- Part III. When and how to use the internet as a reference tool -- Readers' advisory services / Maria Fesz and Cindy Orr -- Reference services for children and young adults / Melissa Gross -- Information literacy in the reference department -- Part IV. Developing and managing reference collections and services -- Selecting and evaluating reference material -- Managing reference departments -- Assessing and improving reference services -- Ethics in reference / Diana Floegel -- Reference 2.0 -- The future of information services -- Appendix A. RUSA outstanding reference sources 2012-2022 -- Appendix B. RUSA definition of reference.

"The fifth edition of Reference and Information Services: An Introduction is consciously aimed at arming the reference librarian with the skills, expertise, and mindset needed to keep up with changing resources and best practices"--