01338nam a22002897a 4500 AUA.1 20180502151951.0 160225t xxu||||| |||| 00| 0 eng d 2011018811 9780415892285 (alk. paper) 9780415892315 9780203222133 JTL HD49 .L468 2012 Lerbinger, Otto. 52714 The crisis manager : facing disters, conflicts, and failures / Otto Lerbinger. 2nd ed. New York : Routledge, 2012. xvi, 378 p. ; 24 cm. Routledge communication series ; 2 Rev. ed. of: The crisis manager : facing risk and responsibility. 1997. Includes bibliographical references and index. Understanding crises -- Risk management : preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct. Crisis management. 52715 Conflict management. 52716 lcc BOOK HD 49 .L468 2012 14540 14540 0 0 lcc 0 0 Books AUA.1 AUA.1 GS 2016-02-25 Bought by JTL 80.50 AUA017490 2 HD 49 .L468 2012 AUA017490 2019-07-31 00:00:00 2019-07-24 80.50 2016-02-25 BOOK