facing disters, conflicts, and failures Lerbinger, Otto. creator text xxu New York Routledge 2012 2nd ed. monographic eng

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xvi, 378 p. ; 24 cm. Understanding crises -- Risk management : preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct. Otto Lerbinger. Rev. ed. of: The crisis manager : facing risk and responsibility. 1997. Includes bibliographical references and index. Crisis management Conflict management HD49 .L468 2012 9780415892285 (alk. paper) 9780415892315 9780203222133 2011018811 160225 20180502151951.0