01984nam a22003377a 4500 AUA.1 20160321114713.0 160321t xxu||||| |||| 00| 0 eng d 2011026451 9780071775304 (hbk. : alk. paper) 0071775307 (hbk. : alk. paper) 9780071771320 (pbk. : alk. paper) 0071771328 (pbk. : alk. paper) 9780071772204 (e-ISBN) JTL BF637.C45 C78 2012 Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. 2nd ed. New York : McGraw-Hill, c2012. xviii, 244 p. ; 24 cm. Includes bibliographical references (p. 31) and index. What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning. Interpersonal communication. 53060 Interpersonal relations. 53061 Patterson, Kerry, 1946- 53062 Grenny, Joseph 53063 McMillan, Ron 53064 Switler, Al 53065 lcc BOOK BF 637.C45 C78 2012 14596 14596 0 0 lcc 0 0 Books AUA.1 AUA.1 GS 2016-03-21 Bought by JTL 19.41 AUA017611 1 BF 637 .C45 C78 2012 AUA017611 2018-10-17 00:00:00 2018-10-15 19.41 2016-03-21 BOOK