TY - BOOK AU - Osano, Hezron M. TI - Managing strategic change in financial services: thriving in a rapidly changing environment SN - 9966909850 AV - HG1615 .O83 2009 PY - 2009/// CY - Nairobi, Kenya PB - Hemos Enterprises KW - Bank management KW - Financial services N1 - Includes references and index; 1. Forces shaping the financial services industry. 2. Diagnosing the need for change. 3. Corporate Politics. 4. Implementation of strategic change. 5. Competing in a changing banking environment. 6. The role of leadership. 7. Planning and competing for the future. 8. The future of financial services. 9. Competition among financial institutions. 10. Strategic planning ER -