TY  - BOOK
AU  - Timm,Paul R.
TI  - 50 powerful ideas you can use to keep your customers
SN  - 1564145999 (pbk.)
AV  - HF5415.5 .T498 2002
U1  - 658.8/12 21
PY  - 2002///
CY  - Franklin Lakes, NJ
PB  - Career Press
KW  - Customer services
KW  - Management
KW  - Consumer satisfaction
KW  - Supervision of employees
N1  - Includes bibliographical references (p. 147-149) and index
ER  -