TY - BOOK AU - Mavalla, Ayuba Gimba TI - Practical mediation : : a guide for learners and professionals SN - 9789789518203 AV - BV4597.53.C58 M38 2016 PY - 2016/// CY - Wurukum, Makurdi PB - Old Press KW - Conflicts KW - Mediation KW - Forgiveness N1 - 1. Understanding conflict 2. The dynamics of conflict 3. Setting the stage for the mediation process 4. Mediation and the mediator 5 Rules for mediation and peacemaking 6. The concept of position and interests 7. The place of forgiveness in mediation 8. Steps for leading disputants to agreement 9 Conclusion ER -