TY  - BOOK
AU  - Littlefield,Robert S.
AU  - Sellnow,Timothy L.
TI  - Risk and crisis communication: navigating the tensions between organizations and the public 
SN  - 9781498517898 (cloth : alk. paper)
AV  - HD49 .R57 2015
U1  - 658.4/056 23
PY  - 2015///
CY  - Lanham, MD
PB  - Lexington Books
KW  - Crisis management
KW  - Public relations
KW  - Management
KW  - Communication
N1  - Includes bibliographical references and index; Introduction / Robert S. Littlefield -- Adding the focus on culture as a best practice / Robert S. Littlefield -- Tension of timeliness : how timing proved costly for peanut corporation of America / Shalindra Rathnasinghe & Robert S. Littlefield -- Tension of openness : an examination of menu foods organizational disclosure during the 2007 pet-food recall / Laura C. Farrell -- Tension of certainty: the mistakes of the e coli outbreak in Europe / Nigel D. Haarstad & Robert S. Littlefield -- The tension of organizational interest : China's 2008 melamine milk crisis / Tara B. Freed & Robert S. Littlefield -- Tension of taking responsibility : the failings of del bueno in the queso fresco crisis / Jessica Rick & Robert S. Littlefield -- The tension of controlling the narrative : construing and mis-construing risk messages / Elizabeth L. Petrun -- The tension of emotional connection : health literacy and the 2010 salmonella egg recall / Holly A. Roberts and Shari R. Veil -- Reflecting on the dialectal tensions in crisis communication : lessons learned and future opportunities / Timothy L. Sellnow
ER  -