TY  - BOOK
AU  - Bailey,Keith
AU  - Leland,Karen
TI  - Customer service for dummies
SN  - 1568843917 $19.99
AV  - HF5415.5 .B34 1995
U1  - 658.8/12 20
PY  - 1995///
CY  - Foster City, CA
PB  - IDG Books Worldwide
KW  - Customer services
N1  - Includes index
UR  - http://www.loc.gov/catdir/enhancements/fy0607/95081423-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0607/95081423-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0607/95081423-t.html
ER  -