TY  - BOOK
AU  - Ury,William
TI  - Getting past no: negotiating your way from confrontation to cooperation 
SN  - 9780553371314 (pbk.)
AV  - BF 637 .N4 U79 1993
U1  - 158/.5 22
PY  - 1993///
CY  - New York
PB  - Bantam Books
KW  - Negotiation
N1  - Includes bibliographical references; Getting ready- Overview: breaking through barriers to cooperation- Prologue: prepare, prepare, prepare--
Using the breakthrough strategy- don't react: go to the balcony-
Don't argue: step to their side- Don't reject: reframe- Don't push: build them a golden bridge- Don't escalate: use power to educate--
Turning adversaries into partners

ER  -