TY  - BOOK
AU  - Shaw,Peter
TI  - Conversation matters: how to engage effectively with one another 
SN  - 0826481477
AV  - HM1166 .S43 2005
U1  - 302.3/46 22
PY  - 2005///
CY  - London, New York
PB  - Continuum
KW  - Interpersonal communication
N1  - Includes bibliographical references (p. 189-190)
UR  - http://www.loc.gov/catdir/toc/fy0609/2006275047.html
UR  - http://www.loc.gov/catdir/enhancements/fy1116/2006275047-b.html
ER  -