Supervision : concepts and skill-building / Samuel C. Certo.
Material type:
- 9780073405001 (alk. paper)
- 0073405000 (alk. paper)
- 658.3/02 22
- HF 5549.12 .C42 2008

Includes bibliographical references and index.
Supervision: concepts and skill-building is -- Divided into five main parts: What is a supervisor? -- Modern supervision -- Challenges, functions of the supervisor, skills of the supervisor, and Supervision and human resources. Each part concludes with an exercise that is linked to instructor-accessible videos called the "Manager's hot seat video."