000			01338nam a22002897a 4500
003			AUA.1
005			20180502151951.0
008			160225t xxu||||| |||| 00| 0 eng d
010			_a2011018811
020			_a9780415892285 (alk. paper)
020			_a9780415892315
020			_a9780203222133
040			_cJTL
050			_aHD49 _b.L468 2012
100			_aLerbinger, Otto. _952714
245			_aThe crisis manager : _bfacing disters, conflicts, and failures / _cOtto Lerbinger.
250			_a2nd ed.
260			_aNew York : _bRoutledge, _c2012.
300			_axvi, 378 p. ; _c24 cm.
490			_aRoutledge communication series ; _v2
500			_aRev. ed. of: The crisis manager : facing risk and responsibility. 1997.
504			_aIncludes bibliographical references and index.
505			_aUnderstanding crises -- Risk management : preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct.
650			_aCrisis management. _952715
650			_aConflict management. _952716
942			_2lcc _cBOOK _hHD 49 _i.L468 2012
999			_c14540 _d14540