000			03522cam a22003858i 4500
001			22724363
003			AUA.1
005			20250210143153.0
008			220727s2023 ilu b 001 0 eng
010			_a 2022036082
020			_a9780838937334 _q(paperback)
020			_z9780838936450 _q(epub)
020			_z9780838936443 _q(pdf)
040			_aDLC _beng _erda _cDLC
042			_apcc
050	0	0	_aZ711 _b.C355 2023
082	0	0	_a025.5/2 _223
100	1		_aCassell, Kay Ann, _eauthor. _950050
245	1	0	_aReference and information services : _ban introduction / _cKay Ann Cassell, Uma Hiremath.
250			_aFifth edition.
260			_aChicago : _bALA Neal-Schuman, _cc2023.
300			_apages cm
504			_aIncludes bibliographical references and indexes.
505	0		_aPart I. Fundamental concepts -- Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Part II. Introduction to major reference sources -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything--encyclopedias -- Answering questions that require handy facts--ready reference sources -- Answering questions about words--dictionaries, concordances, and manuals -- Answering questions about current events, issues and research topics--databases (and indexes) -- Answering questions about law and business--special guidelines and sources -- Answering questions about health--special guidelines and sources / Emily Vardell -- Answering questions about geography, countries, and travel--atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people--biographical information sources -- Answering questions about government and related issues--government information sources -- Part III. When and how to use the internet as a reference tool -- Readers' advisory services / Maria Fesz and Cindy Orr -- Reference services for children and young adults / Melissa Gross -- Information literacy in the reference department -- Part IV. Developing and managing reference collections and services -- Selecting and evaluating reference material -- Managing reference departments -- Assessing and improving reference services -- Ethics in reference / Diana Floegel -- Reference 2.0 -- The future of information services -- Appendix A. RUSA outstanding reference sources 2012-2022 -- Appendix B. RUSA definition of reference.
520			_a"The fifth edition of Reference and Information Services: An Introduction is consciously aimed at arming the reference librarian with the skills, expertise, and mindset needed to keep up with changing resources and best practices"--
650		0	_aReference services (Libraries) _950051
650		0	_aElectronic reference services (Libraries) _950052
650		0	_aReference books _vBibliography.
650		0	_aElectronic reference sources _vDirectories.
700	1		_aHiremath, Uma, _eauthor. _950055
776	0	8	_iOnline version: _aCassell, Kay Ann. _tReference and information services. _bFifth edition _dChicago : ALA Neal-Schuman, 2023 _z9780838936450 _w(DLC) 2022036083
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBOOK _hZ 711 _i.C355 2023
999			_c24963 _d24963