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Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].

Contributor(s): Material type: TextTextPublication details: New York : McGraw-Hill, c2002.Description: xv, 240 p. ; 24 cmISBN:
  • 0071401946
  • 9780071401944
Subject(s): LOC classification:
  • BF637.C45  C78 2002
Contents:
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Putting it all together : tools for preparing and learning -- Yeah, but : advice for tough cases -- Change your life : how to turn ideas into habits.
Item type: Delbert W. Baker Special Leadership Collection
Holdings
Current library Collection Call number Vol info Status Date due Barcode
Judith Thomas Library Delbert W. Baker Special Leadership Collection DWB Special Leadership Collection BF 637 .C45 C78 2002 (Browse shelf(Opens below)) AUA20257 Available AUA20257

Includes bibliographical references (p. 31) and index.

What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Putting it all together : tools for preparing and learning -- Yeah, but : advice for tough cases -- Change your life : how to turn ideas into habits.