Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].
Material type: TextPublication details: New York : McGraw-Hill, c2002.Description: xv, 240 p. ; 24 cmISBN:- 0071401946
- 9780071401944
- BF637.C45 C78 2002
Current library | Collection | Call number | Vol info | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Judith Thomas Library Delbert W. Baker Special Leadership Collection | DWB Special Leadership Collection | BF 637 .C45 C78 2002 (Browse shelf(Opens below)) | AUA20257 | Available | AUA20257 |
Includes bibliographical references (p. 31) and index.
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Putting it all together : tools for preparing and learning -- Yeah, but : advice for tough cases -- Change your life : how to turn ideas into habits.